Privacy Policy for Chia's Place Massage

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Introduction

Welcome to Chia's Place Massage. We are committed to protecting your privacy. This policy details the types of personal information we collect, how it is used, and the measures we take to ensure your personal data is handled appropriately.

 

Who We Are

Chia's Place Massage is a UK-based business specialising in massage therapy services. Our website address is www.chiasplacemassage.com. We provide various massage services and products.

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Personal Data We Collect and Why We Collect It

We collect personal data through the following methods:

• Telephone

• Post

• Email

• In Person

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The types of personal data we collect include:

• Names and contact details

• Addresses

• Date of birth

• Purchase or account history

• Payment details (including card or bank information for transfers and direct debits)

• Health information (including dietary requirements, allergies, and health conditions)

• Information relating to loyalty programmes

• Photographs or video recordings (including CCTV)

• Website user information (including user journeys and cookie tracking)

• Records of meetings and decisions

• Information relating to compliments or complaints

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We collect this information for the following purposes:

• To provide services and goods, including delivery

• For the operation of customer accounts and guarantees

• For service updates or marketing purposes

• To comply with legal requirements

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Sub-Processors

We use third-party service providers to help us manage our business. These providers are known as sub-processors and they may process personal data on our behalf. Our sub-processors include:

• Wix: For website hosting and management.

• Gmail: For email communication

• Zoho Mail: For email communication

• Treatwell: For booking and managing salon appointments. 

• WhatsApp: For instant messaging communication.

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How We Use Your Data

Your information is used to:

• Provide and deliver our services and products

• Manage customer accounts and guarantees

• Send service updates or marketing communications

• Comply with legal obligations

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Data Sharing

We do not sell your data to third parties. Personal information may be shared with third-party service providers who perform services on our behalf. These third parties are required to maintain the privacy and security of your personal data. In certain situations, data may be shared with:

• Emergency services (where necessary)

• Publicly on our website, social media, or other marketing and information media

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Data Security

We take the security of your data seriously and use appropriate technical and organisational measures to protect it against unauthorised or unlawful access, alteration, disclosure, or destruction.

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Your Rights

Under UKGDPR, you have the right to access, correct, delete, or restrict the processing of your personal data. If you wish to exercise these rights, please contact us at info@chiasplacemassage.com.

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How to Complain to the ICO

If you have concerns about our information rights practices, you have the right to complain to the Information Commissioner's Office (ICO). The ICO is the UK's independent authority set up to uphold information rights.

You can contact the ICO as follows:

• Website: ICO Complaints

• Phone: 0303 123 1113

• Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We encourage you to contact us first to address your concerns before reaching out to the ICO.

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Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website or contacting you by email.

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Contacting Us

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email at info@chiasplacemassage.com.

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Effective Date

This privacy policy is effective as of July 2024.

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